Frequently Asked Questions
Find answers to the most common questions about our metal prints, frames, shipping, and customization options.
What materials do you use?
We use high-grade aluminum panels designed for durability
and vibrant color reproduction.
How are the prints made?
Our artwork is created using high-definition sublimation,
infusing dyes directly into the metal for long-lasting,
fade-resistant results
Are your prints waterproof?
Yes. Our metal prints are waterproof and scratch-resistant
Will the colors fade over time?
No. Thanks to advanced heat-transfer technology and UV
protection, colors remain vivid for years.
Can I order a custom design?
Yes, we accept custom artwork. Contact us to discuss your
project and specifications
Can I upload my own image?
Absolutely. We can print your personal photos or designs in
high resolution.
How long does production take?
Production typically takes 3–7 business days before
shipping.
Do you ship internationally?
Yes, we ship across Canada and the U.S.
How is the artwork packaged?
Each piece is securely packaged to prevent damage during
transit.
What is your return policy?
If your order arrives damaged or defective, contact us within
48 hours with photos and we’ll resolve the issue promptly.
Do you offer refunds?
Refunds or replacements are available for damaged or
incorrect orders.
Is mounting hardware included?
Yes, all prints come ready to hang with included mounting
hardware.
How do I clean my metal print?
Simply wipe with a soft damp cloth. Avoid harsh chemicals.
