How to Place an Order

Orders are placed directly on our website. Customers select the desired product, choose the available options, and complete payment online.

Once the order is placed, an order confirmation email is automatically sent to the customer.

Product Customization

Some products offered on the website may include customization options.

Customers are responsible for ensuring that all information provided during checkout is accurate.

Non-customized products are sold as described on the website.

After placing an order, customers may submit a cancellation request. Approval of cancellation requests is not guaranteed.

All cancellation requests must be sent by email to:

The request must include:

No cancellation requests will be accepted once the order has been shipped or is in transit.

Customized products are made to order.

Once production has started, no cancellation, modification, or refund will be issued, except in cases of:

Non-customized products may be canceled only if the order has not yet been shipped.

Once an order has been shipped or is in transit, cancellations are no longer possible.

Customized products are non-refundable and non-exchangeable, except in the following situations:

Customers must contact us within 14 days of delivery and provide clear photos showing the issue.

No refunds will be issued for errors resulting from incorrect information provided by the customer.

Customized products require production time before shipping.

Shipping times are estimates provided by the shipping carriers. Ace of Prints is not responsible for delays caused by shipping carriers.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Ace of Prints is not responsible for delays or lost packages caused by incorrect shipping information.

By placing an order on our website, customers acknowledge that they have read, understood, and accepted all applicable Ace of Prints policies.